We store data relevant with the service we facilitated for a venue: Data related to an online purchase Data related to a visit at a venue Data related to a request for a service at the venue What data do we ask from you? Billing Information but not credit card numbers How do we store your credit card or banking information? We do not store credit card numbers, all our processing is tokenized, meaning the credit card information is sent to a processor that returns to us a token used to refer to that transaction or credit card.
It is this token we also store some identifiers like the last 4 digits of your credit card, but we have no means of getting your credit card information as it resides solely with the processor. We also create a billing fingerprint for the sole purpose of detecting suspicious activities across venues. What is our role?
We are a data processor as we store and process data on behalf of venues. Your data is not our proprietorship and we have no right to share it with anybody without the explicit consent of the venues. What do we do with your data? We put your data at the disposal of the venue you gave it to, whether for a purchase, reservation or inquiry. The venues can export their data and have the ability to import it into their own CRM. The privacy protection we offer is limited to the data we store and process for the venue, you will need to review the privacy policy of the venue for data they might have exported from our system.
Where is the data stored? UrVenue is a cloud based system and might use one if the following architecture depending on the venue and service used: Google Cloud Amazon Web Services Microsoft Azure Cloud Personal Data Breaches Personal Data breaches will be reported within 72 hours. We will report to authorities, including the state of Nevada Gaming Control Board and other regulatory bodies concerned, what has been stolen and what countermeasures have been taken.
Depending on the depth of the information stolen, we might directly contact the individuals about the breach. Getting a copy of your personal data By providing proof of identity, we will send you all the information we hold about you across our venue customers.
If you find any information factually incorrect, you are able to update it. We will forward your request for information as well as your updated information to our venue customers in the event they have your profile in an external system.
To get a copy of your information or update your information, email us at: privacy urvenue. Your privacy tomorrow We will keep improving your data protection in the future by adding easy tools to review and update your data yourself as well as add additional security layers as technology allows it.
We will also keep up to date on privacy regulations worldwide so we can be compliant with the strictest guidelines similar to the European GDPR we are in compliance with. Your best bet is to reach out directly to the event organizer. You can typically find their contact details and web resources on the event page. Contact Support. Generally speaking, each event has it's own refund policy that is set forth by the event organizer or venue.
An event's refund policy is or was presented to you on the event page in the "Purchase Conditions" box located near the Checkout button. If you are or were uncertain about your event's refund policy, we recommend you contact the event organizer for their policy and any questions relating to a refund. If you purchased Refund Protection as you placed your order you can submit an application for a refund here.
Any questions about submitting an application for a refund, questions on a pending application or other Refund Protection related questions should be directed to them. You can contact them here. The first step is to check your spam folder as emails will sometimes end up there. It's also possible that your email may have been entered incorrectly when you originally placed your order.
Please give us a call and we'll give you a hand. Please give us a call at or shoot us an email and we'll give you a hand. Enter code and continue checkout:. Valid government issued photo ID, the credit card used for purchase, and E Ticket must be presented upon arrival. All guests in the party must be present upon entry.
Any activity deemed likely to interfere with venue operations or endanger persons or the facilities will result in immediate eviction from the venue without refund of the ticket price. Dates and times subject to change without notice. Any claim for a cancelled event for which there is no rescheduled date shall be limited to refund of ticket face amount.
Such claim must be filed with seller within 30 days after performance was to have occurred. Tickets cannot be replaced if lost, stolen or destroyed, and is valid only for the event for which it was issued.
Photocopies will not be accepted.
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